Cookie Policy

This Cookie Policy explains how Alterna PDF, Inc. ("we," "our," or "us") uses cookies and similar technologies on our website and services. We are committed to keeping all customer information private and do not have affiliations with any other companies that would require us to share customer information.

This policy should be read alongside our Privacy Policy, which provides additional information about how we handle your personal data.

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help make websites work more efficiently and provide a better user experience.

We want to be absolutely clear:

• We do not share customer information with third parties
• We have no business affiliations that require data sharing
• We only use cookies to enhance your web experience, process payments, and support basic website operations
• Your privacy is our top priority

We use cookies solely for:

• Website functionality - ensuring our site works properly
• Payment processing - secure transaction handling
• Basic operations - maintaining your session and preferences
• Website enhancement - improving your browsing experience

5.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled.

• session_id - Maintains your login session
• csrf_token - Protects against security threats
• api_auth - Authenticates your API requests
• user_preferences - Remembers your account settings

5.2 Payment Processing Cookies

These cookies are used exclusively for secure payment processing.

• payment_session - Secure payment processing
• payment_security - Payment fraud protection
• checkout_state - Maintains payment flow state

5.3 Performance Cookies (Optional)

These cookies help us improve website performance.

• performance_metrics - Tracks page load times
• error_tracking - Monitors technical issues

We explicitly do not use:

• Marketing or advertising cookies
• Social media tracking cookies
• Third-party analytics that share data
• Cross-site tracking technologies
• Behavioral profiling cookies
• Any cookies that share data with other companies

We use minimal third-party services, and only for essential functions:

• Payment Processing: Secure payment processing only
• Data sharing: None - payment processors handle transactions but we don't share customer data
• Security: We only work with PCI DSS compliant payment processors

We want to emphasize:

• We have no business partnerships that require customer data sharing
• We do not sell, rent, or trade customer information
• We do not use third-party analytics that share your data
• All customer information remains strictly private and confidential

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

• Essential: Website may not function properly
• Payment: Cannot process payments
• Performance: No impact on functionality

We implement strong security measures:

• All cookies transmitted over HTTPS only
• Secure flags prevent unauthorized access
• Regular security audits
• Minimal data collection
• Automatic expiration of session cookies

• Essential: Session or 1 year maximum
• Payment: Session only
• Performance: 7 days maximum

We may update this Cookie Policy to reflect:

• Changes in our minimal cookie usage
• New legal requirements
• Technology improvements
• Enhanced privacy protections

We will notify you of any material changes through email notification and a website banner.